Frequently Asked Questions
Everything you need to know about your Stetson experience.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft tape measure. Compare your measurement to our size chart found on each product page.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that custom-shaped hats are final sale and cannot be returned.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.
How should I care for my felt or straw hat?
Store your hat upside down on its crown to prevent the brim from flattening. Use a soft-bristled brush for felt hats and a damp cloth for straw hats to maintain their premium quality.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery timelines are calculated at checkout based on your specific destination and local customs regulations.
Can I track the status of my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.